FAQs

We offer worldwide delivery on our watch straps and cases. If ordering from overseas, delivery will depend on the destination. All import taxes and duties are the responsibility of the buyer.

If your order is received by 1 PM (GMT) Monday to Friday, your watch strap or case will be sent the same working day.

All orders shipped with DHL Express, will be delivered within 1-2 days in the UK and within 2-3 days if overseas. All orders shipped with Royal Mail, will be delivered within 1-3 days in the UK.

You can cancel or exchange your order without giving any reason, within 14 days from the day the watch strap or case has been delivered to you (providing it remains in unworn/unused condition), unless you have requested for your watch case to be personalised.

Please contact us at enquiries@acollectedman.com to begin the returns or exchange process.

Our strap sizes are the watch’s lug width in mm and buckle width in mm. For example, our 20 X 16 straps are intended to be fitted to a watch that has a lug width of 20 mm and a buckle width of 16 mm.

Regular strap size is: 110 + 75 mm (4.33 + 2.95 in.). Short strap size is: 105 + 70 mm (4.13 + 2.76 in.).

The thickness of the strap will depend on the type of leather each individual strap is made of. Please refer to “Specifications” section on each strap page, to see the thickness of that strap.

Please contact us at enquiries@acollectedman.com if you would like to enquire what size or type of strap your watch will require.

We offer complimentary stainless steel pin buckles engraved with “A Collected Man” with all our straps, barring our 18 X 14 straight and 20 X 19 curved straps.

Our 18 X 14 straight and 20 X 19 curved straps, do not come with a buckle so that your watch’s original pin buckle or deployant clasp can be fitted to it.

We offer a complimentary strap changing tool with all first strap orders.

Please contact us at enquiries@acollectedman.com if you would like to have your watch case monogrammed.

You can cancel your order without giving any reason, within 14 days from the day the watch strap or case has been delivered to you.

We enjoy working with our clients to establish the optimum way to find the next home for your watch. Depending on your preference, we can offer your watch at a fixed price on our website, and on our various channels. Alternatively, we can auction your watch at a pre-agreed date, while allowing you to set a guaranteed minimum return. Lastly, we can try to find a new home for your watch offline via a private sale, allowing you to retain privacy of the sale.

Finding the most suitable way for you is our priority. We can sell your watch on your behalf on consignment, while you retain ownership of it. We work with you, bringing our expertise, to find a new home for your watch. Alternatively we can purchase your watch directly from you, at an agreed price. Efficient and convenient. However, if you have another watch you are interested in or would like to part with, we are also happy to explore how we can help you with refining your collection through part-exchange.

We accept a wide range of pieces, and while our particular focus is on independent watchmakers and high-end brands, above all we look for quality within a piece, and a sense of rich history. If you believe that a piece may be of interest to us, please get in touch, and we will be happy to assess it.

We rely on a wide range of benchmarks, in addition to current market dynamics to narrow down the appropriate price for your watch. Several other factors are also taken into consideration, such age and the condition of the watch.

We source and sell watches globally. Our team can arrange for your watch to reach us safely through insured shipping and armed couriers, from all corners of the world.

Depending on the watch, the time taken to sell a piece can rely on a wide range of variables. The average sale time for one of our watches is 29 days, and thanks to our established credibility within the community and our wide reach, the turnaround time for a watch can often be faster than expected.

Since auctions are a medium that typically motivates bidders to determine the ultimate sales price, we often recommend that watches put up for auction have certain striking qualities that will help appeal to collectors and make the piece more desirable as a whole.

If you choose to consign your watch with us, we will essentially sell the watch on your behalf and take a 15% commission from the final sale price.

Following the sale of a watch, we will then receive the funds from the buyer, and make a payment to you via wire transfer in a previously agreed upon currency.

There is no limit on the number of watches you can sell at one time.

Once you have accepted our offer, our operations team will arrange for the watch to be sent to us via insured shipping.

Generally, our offers are valid for a 30-day interval. All offers take current market conditions into consideration, which can be more stable in some cases and move more rapidly under other circumstances.

Our offers are always based on historical data as well as current market analysis. However, valuation is not purely an internal exercise, and we are happy to have open conversations with collectors so that we can come to a mutual understanding.

We feel we add as much value as any leading auction houses (if not more) to the sale prospects of your watch. Over eight years, we’ve developed a market-leading position and have a significant reputation in the rare watch space, as well as an exceptional, global network of top collectors. Thanks to being an online-only platform, we’re able to offer a commission that is 10 to 15% less than our bricks-and-mortar competitors. As far as online-only platforms that charge less, we think it’s a question of curation and expertise. If you have something special, sell it through the experts.

We feel that separating buyer and seller commissions, is entirely misleading. Ultimately as the seller, you’re losing at least 25 to 30% of the economic value of a sale, in favour of the auction house, just because that’s the way it’s always been. We have a flat 15% commission. As a seller you actually keep more of the total value of the sale and as a buyer, you just focus on the hammer price. Nice and easy.

We stand by the quality of all of our pre-owned watches and mechanical objects. If something goes wrong, we’ll always strive to remedy the situation in a timely manner and to the best of our ability. The satisfaction and trust of our clients is of the highest importance, to everyone at A Collected Man.

All of our pre-owned watches have undergone thorough, non-invasive mechanical inspections and have been serviced, if appropriate, to ensure that they meet our highest standards of timekeeping and functionality.

Our pre-owned watches, unless stated otherwise, are covered by either a full or a limited twenty-four month warranty. This excludes any damage sustained due to improper use or accident. Due to their age, some pre-owned watches should not be subjected to the same conditions as when new.

Any of our pre-owned watches which have been serviced by their respective manufacturer, will carry the manufacturer’s servicing guarantee. This is separate and supersedes, the standard warranty offered by A Collected Man. Please see our Terms & Conditions for further information. You can write to us directly at enquiries@acollectedman.com, for further clarification.

A Collected Man is also an authorised retailer for a number of watchmaking brands. These watches are covered by the warranty from the original manufacturer.